Tag: process

  • Strain relief

    I’ve got a problem with sagging cables, and I’ve got a simple solution. Examine the side-by-side images below which show the same fiber connection between a switch and a firewall. The image on the left shows a sagging cable which crosses in front of the switch in the rack unit just below it. As you may know, this cabling install…

  • Effectiveness – Network Truths, Principles and Fallacies

    I recently gave a 13-minute talk to the Irish Network Operators Group (INOG).  In this talk I argue that you can become more effective, and a happier engineer by standing back and reflecting. The talk discusses how you work –  with reference to some great truths, principles and fallacies. I introduce The twelve networking truths…

  • Basic network change control process

    Scenario: You are an engineer who runs a managed network on behalf of a customer. Your manager has asked you to create a change control process. Your customer and your manager will measure you only by the uptime or outages they experience, and don’t care what your process looks like. I’ve discussed why we need change control in a…

  • Network change – who is in control?

    Network Change Nothing sparks engineering debate quite as much as ‘network change control’. It’s one of those topics we love to hate. We feel buried by useless bureaucracy. We ask, ‘Why can’t our managers just trust us, instead of weighing us down with meaningless process and red tape’?   This may be a controversial perspective but…

  • Four Trouble Ticket Survival Tips

    Sometimes the phrase ‘working the ticket queue’ is code for ‘doing meaningless work’. If you find yourself playing whack-a-mole with your ticket queue, then this is the post for you. You should strive to do meaningful work and this post discusses some ways to get more value out of the trouble ticketing process. 

  • 3 Suggestions for Network Automation

    Network automation is a hot topic right now. However, many of the automation solutions focus on edge-port provisioning. I can understand why vendors are chasing this niche; port-provisioning is a high-volume and error-prone activity. Network Automation Ideas Port provisioning isn’t the only cause of heartache in networking. In this post I’ve shared a few painful problems that the…

  • Career – Zen and the art of network maintenance

    Getting Zen ‘Zen and the art of motorcycle maintenance‘ by Robert Pirsig is a modern classic.  When I first read this book I didn’t quite get the zen I was looking for. But then again maybe I was trying too hard which isn’t very zen-like.  It is a wonderful book and although I missed many…

  • RFQs: Get Value from your VAR

    Today we’re going to take a look at a very specific aspect the network project delivery workflow; seeking a quote from a value added reseller or VAR.   A VAR re-sells equipment and services on behalf of network equipment vendors.  In this post we’ll look at what a VAR is and how to reduce the…